Experienced Customer Service/ call center/ Data entry/ Admin

     Maureen Uboh  

 11510 Eucalyptus Avenue, Hawthorne, CA 90250

323-703-8034 ■ silvermaureen@yahoo.com

 

     Customer Service professional with strong interpersonal skills

 Experience in high stress environments in multiple industries. Skilled in dealing with complaints, converting them into customer retention.

                                                                            Emphasis on detailed call documentation

 

 

Skills

 Microsoft Word, Power Point, Excel, Internet savvy, Front Desk, Receptionist, Secretary, Admin, Clerical, Telemarketing and Sales

___________________________________________________________________________________________

 

Professional Experience

 

BEACHBODY, LLC,   El Segundo, CA 

Lead Customer Service Rep / Sales                                                                                  05/2013—12/2014

 ■ Answering  inbound calls; educating customers on exercise / fitness  programs

■ Up selling customers and giving them the right tools to reach their fitness goals

■ Encouraging customers to reach their goals and answering general fitness questions

 

VXI Global Solutions/Direct TV,  Los Angeles, CA  

Sales Representative/Customer Service Rep                                                                         03/2012 – 04/2013

■ Handled heavy volume of inbound calls in a call center environment

■ Helping frustrated customers with problem Resolution

■ In charge of up-selling & cross-selling new items & products

■ Reconnecting Existing accounts and taking inbound calls

■ Assisted in turning complaints to sales while building the value of DirecTV

 

OUR KARD FUNDING SYSTEMS, Inc. Newton, MA,    Yorba Linda, CA        SoCal Mgr. Customer Service/Sales  714-777-5959        (Company Sold to Discover Card, 09/2011)                   12/2008 – 08/2011

 OKFS raises funds for non-profits by issuing to their members and supporters a prepaid debit card which when used in the OKFS retail and restaurant network, earns rebate cash for both the non-profit and the card holding member.

 ■ Answering, screening and managing incoming phone calls, faxes and mail from executive level non-profit and retail clients, managing invoices, processing correspondence and letters.

■  Managing the lead generation process for the non-profit, religious and retail segments. Organizing webinars for church and synagogue leaders. Telephone sales to locally owned retail and restaurant prospects with follow up web site links to the enrolled non-profits and religious organizations. Field sales calls on assigned retailers, (i.e. CVS, Stater Brothers, Best Buy and more).

 

WHOLESALE HOME LOANS, Irvine, CA                                             Customer Service    04/2007 – 10/2008            

■ Conducted outbound calls and also received inbound calls when necessary

■ Planned the office daily schedule, filing, faxing, handling multi telephone lines and other clerical duties

■ Reminded employees and employers of appointments

■ Internet research, general bookkeeping    and monitoring of company’s finances                                                                                

 

GEORGIA TONER, Sherman Oaks,  CA (call center)                        Telemarketer/Sales     12/2005 - 03/2007               

■ Calling businesses and requesting the make and model of their printers as well as their toner cartridges

 ■ Writing orders and assisting with sales

■ Operating multi phone lines and making outbound calls

Generating leads and setting appointments

 

VECTOR MARKETING, Mission Viejo, CA (call center)                          Telemarketer      03/2004 - 11/2005                                                      

■ Generating leads, placing outbound calls, introducing prospects to the company and product

■ Placing, writing orders and making sales

 

___________________________________________________________________________________________

 

Education

AMERICAN CAREER COLLEGE, Los Angeles, CA                                Licensed Pharmacy Technician   2009

DIFAI CITY COLLEGE, Los Angeles, CA         AB (Associates in Business) & CNA (Certified Nursing)   2007

CENTINELA VALLEY ADULT SCHOOL, Lawndale CA                                                            H.S Diploma  2005                                                               

IGBENEDION UNIVERSITY, OKADA, NIGERIA                                           BS Business Management   2000       

                                               

  • ID#: 87596
  • Location: Hawthorne, CA , 90250

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!