Scheduler

Francisca Marroquin                              Telephone: 310.800.5131 • esmefem@gmail.com


Child and Youth Worker | Social Services and Counseling Professional | Intake

Committed to making positive changes in the lives of children, youth, and families


Dynamic and empathic professional, offering a solid commitment to social services. Fosters a supportive, caring, and positive environment and develops effective plans which improve care. Leads multidisciplinary approaches, works closely with internal and external teams, and coordinates resources and referrals. Proven ability to conduct detailed evaluations of cases and uncover opportunities for growth and development. Excels during key challenges.


 











• Behavioral Service/Mental Health


• Strict Client – Case Confidentiality



• Child, Youth, Behavioral Support


• Interventions & Resource Management



• Human - Social Service/Counseling


• Case Management & Coordination



 


PROFESSIONAL EXPERIENCE


Case Manager/Behavioral Support                                     2016-Present    Harbor View Community Services         Long Beach,  California     • Works one-on-one with children, teens, and young adults who have developmental, cognitive, and mental disabilities associated with autism and other related disorders to help them learn appropriate coping skills and age-appropriate behaviors


• Engages with clients during therapeutic recreational programs such as adaptive sports, social skills group sessions, camp programs, and community-building activities to promote a happy, healthy lifestyle


• Participate in assessments to determine the clients, strengths, needs, abilities, and preferences in order to develop appropriate treatment plan


 Knowledgeable of facility policies & procedures as part of the facility’s interdisciplinary team to assure compliance with federal & state regulations


Case Manager                                  2015-2016                                                                                                                                      Exceptional Children’s Foundation                       Culver City,  California       • Engage with clients to identify individual needs, formulates customized programs, stimulates interests, and monitors progression. Conduct annual IPP meetings with consumers, parents, &/or care providers & regional center representatives


• Documents behavior patterns and evaluates data to gain insight into development patterns; Generate reports to according to licensing RC, DDC, & ECF standards 


• Maintain program standard as required by regulatory agencies for the operation of the program; Prepared reports & maintain records required by state & federal agencies


Service Coordinator                                                     2014-2015 


 Premier Healthcare Services              Torrance, California • Managed the daily administrative activities of the company; answered a high-volume of incoming phone calls on a multi-line system, executed input of data, monitored inventory control, and provided client support


• Supported clients with case management initiatives and assisted with variety of general office duties    


• Prioritized all messages and relayed to the Executive Directors and Case Managers in a timely manner


• Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction


• Calculated, prepared, and accurately processed payroll and investigated and resolved payroll issues


Service Coordinator     2007-2013 


Frank D.Lanterman Regional Center                                                 Los Angeles,  California • Coordinated & provided case management for newborns & toddlers with developmental delays


• Render information sharing & training to families regarding infant growth & development


• Worked close partnership with such agencies as DDS, CCS, DFCS,  & various other agencies


• Facilitated and conducted effective training and orientation programs for new and existing employees


EDUCATION & CREDENTIALS


 Bachelor of Art Degree in History; Associate Degree in English 


Loyola Marymount University; Los Angeles Harbor College


First Aid CPR AED


 

  • ID#: 139969
  • Location: Hawthorne, CA , 90250

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