Jocelyn D. Alex
Hawthorne, CA 90250
Boutique Manager 11/2014 – Present, Chic & Curvy, Inglewood, CAManaging daily operations of Specialty Clothing Store. This encompasses interviewing, hiring, training and scheduling staff. Purchasing, processing of new arrivals, inventory system management, and coordinating store maintenance. High-profile clientele interaction, vendor and sponsor contract negotiation, social media graphics creation, approval and circulation. Duties also include Marketing and brand promotion and means of driving sales by creating incentives programs, direct emails to client base, coordinating in-store celebrity events, facilitating off-site vending and trade shows. Implemented the initial Point of Sales system, and drafted most policies and procedures for store. Opening and closing store, dealing directly with CEO, Head of Security and all other department managers daily to facilitate sales and in-store order processing. Employee evaluations, support, counseling and file maintenance.
Facilities Assistant 05/2011 – 12/2014, UCLA Extension, Westwood, CAUnder the direction of the on-site Center Coordinator, performed duties for various UCLA Extension Metro Centers, dependent on department needs. The centers each consist of classrooms, computer labs, offices, event and storage spaces. We served the classroom, registration, student and instructor needs of multiple Extension programs and of outside entities and vendors. These include event preparation, floor plan set up for meetings, department events and conferences. Daily operations also involved updating class schedules using Visio, PowerPoint, Excel and Access, email interaction using Outlook, stocking classrooms, correcting and adjusting classroom temperatures, opening and closing facilities using alarm systems, personal access codes and proximity cards. Vendor interactions to maintain Facilities related needs were daily to weekly occurrences, depending on the projects underway. Reports and Population Counts were submitted at the end of every shift.
Waitress 12/10-12/2011, Buffalo Wild Wings, Los Angeles, CADirect service and assistance to restaurant customers for family dining and events. Taking and delivering orders, with time sensitivity, cashiering, booth and station maintenance, and stock replenishment. Working with line cooks and bartenders to keep a smooth and effective flow and high level of customer service.
Sales Associate 11/2007 – 6/2009 New York & Company, Torrance, CADaily tasks included customer service by phone and direct contact, opening new credit accounts, store maintenance and upkeep, merchandising and stock replenishment. I increased sales by introducing new lines of clothing and accessories to our customers.Cash handling, account dispute resolutions, inventory and quality control duties wereconducted daily. I also recorded our hourly sales and credit goals in the Daily Volume Planner.
Event Solutions, Culver City, CA 5/2000 TO 1/2007 (3) Positions Held
Business Developer 8/2006 - 1/2007 Working directly with the CEO and Director of Sales, I researched and contacted present, past and potential customers to generate leads for the Sales Team. I attendedweekly update meetings and obtained information from the Sales Team to insure leadswere being followed up on accurately. I gathered information from contacts about theirevents needs and ordered proposals to be prepared. I set up future contact andpresentation meeting dates. This process included Internet research, HR trade showattendance, telephone and email interaction and appointment setting. In this position, Igenerated over $100,000 in business for the company.
Dispatch Assistant/Vendor Confirmations 6/2002 - 8/2006 Support to the chef, warehouse teams, and event staff. I assessed situations by staffing events, contracting temp agencies, training new hires, providing eventdirections by Thomas Guide and Internet search methods. Prepared Vendor Arrival Schedules and Event Manager Agendas. I was temporarily responsible for retrievingaccounts payable queries and verifying costs with vendors for payment and reconciliation. I was promoted to Business Developer, a full-time position in late August2006.
Event Planner 5/2000 - 6/2002 Produced events of all sizes for private and corporate clients in a deadline-drivenenvironment while maintaining the strictest of confidence. Administrative duties associated with the process included making reservations by phone, fax and email, updating client files, typing proposals, negotiating prices, oral presentations and food tastings, site surveys, pulling city and fire permits, on-site management, designing themes and props, staffing events, ordering and confirming vendor services, setups and pay rates.
Staff Management | Event Coordination | Contract Negotiation | Vendor/Client Relations | Itinerary & Agenda Preparation and Delegation | MS Word, Excel, PowerPoint, Visio, Outlook, Publisher & Access | Conflict Resolution Experience | Internet Navigation, Social Media & Search Engine Skills | Typing 45 WPM | Customer Service & Sales
Los Angeles Trade Technical College, Los Angeles, California
Major: Real EstateMinor: Business Management
United Education Institute, Van Nuys, CA
Major: Computerized Office Specialist