Medical Health, Clerical

Melissa Marks

14100 Chadron Avenue #214

Hawthorne, California   90250

310 675-4343                                                                                         



OBJECTIVE: Seeking a position where my skills and experience can be utilized.




  • Medical Terminology
  • Ambulance and Hospital Billing
  • Computer skills; Type 35wpm


  • Able to work well unsupervised
  • Excellent communication skills
  • Intermediate level of excel



FleetLogix                                                                                            Los Angeles, California

Transporter/Greeter                                                                              10/2015 to 09/2016       

  • Drive cars from one location to another on rental car lot premises.
  • Take car returns thru car wash, clean interior and exterior, park for ready to rent status.
  • Move vehicles with mechanical issues to staging area and overflow cars to off site facility.
  • Assisted in various departments within the organization including Transportation, Customer Service, Kiosk and Lot Greeting.


Emergency Groups’ Office                                                                    San Dimas, California 

Accounts Receivable Specialist                                                                 10/2013 to 11/2014

  • Bill and follow up on Emergency Medicine with third party payers on unpaid claims.
  • Analyze and resolve billing issues, handle denials and Explanation of Benefits.
  • Process daily correspondence, bankruptcy notices and delinquent accounts.


American Medical Response                                                                  Torrance, California 

Contracts Representative                                                                         08/2007 to 03/2012

  • Research and follow up on contract insurance claims for ambulance transports.
  • Review clearinghouse transmission listings and in-house error logs, make appropriate corrections and rebilled rejected/denied claims.
  • Work aging reports, denials, authorizations, appeals and review Explanation of Benefits.


American Medical Response                                                                  Torrance, California

Customer Service Representative                                                              09/2002 to 07/2007 

  • Answer patient billing questions, resolve customer balances, obtain insurance coverage and update accounts for billing.
  • Verify patient demographics, insurance eligibility, and process bankruptcy write offs.
  • Forward past due accounts for collections.




Ceridian Tax Service, Fountain Valley, California, Tax Technician                                                                  

           First Central Bank, Cerritos, California, Loan Service Clerk

Security Pacific Bank /Bank of America Cypress, California, Insurance Representative

Metmor Financial Inc., Los Angeles, California, Mail Clerk




Team Player 2003

Outstanding Customer Service 2004

Certificate of Recognition 3 and 5 years of dedicated service 2005/2007



EDUCATION: Maxine Waters Employment Center, Los Angeles, CA, Medical Billing and Coding Certificate


  • ID#: 113285
  • Location: Hawthorne, CA , 90250

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