Airline Customer Service Agent

Ala Barham
3940 West 118th PlaceHawthorne, CA 90250Phone: 13233174476E-Mail:

Professional Summary
Experienced and skilled Airport Passenger Service Agent providing exemplary customer service in the facilitation of airline travel plans. Comfortable with ticket check-in security and baggage claim. Familiar with airline regulations and passenger safety and looking to learn more with a prospect that offers growth and opportunity.

Extensive background monitoring and implementing airport practices and procedures Thorough knowledge of reservation and ticketing protocols Personable and communicative key to dealing with varying personalities and stressful situations Flexible with working hours.  


April 2016 to Present◾️S.A.S Services. Los Angeles, CAAirport passenger service agent. LAX    
Getting passengers through check points and to terminals quickly and safely.Completing pre-boarding checking procedures before passengers and flight board planes.Assigned transport of special needs passengers including the disabled parents with infants senior citizens etc. Managed log of unclaimed baggage.Coordinated timely delivery of baggage with ground handlers.Responsible for monitoring arrivals departures and making public announcements in that regard .

April 2016 to Present◾️Jet blue airlines. Los Angeles, CACustomer Service Agent    

Checked-in passengers. Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats. • Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations. • Assisted customers with special needs and quickly addressed and resolved customer complaints.

April 2016 to Present◾️Etihad airways Los Angeles, CAEtihad lounge , Customer service agent    

Greet and admit guests and members to the airline lounge Listen and respond to the buzzer sound by opening the lounge door. Pick up trash and clear the table.▪️ Cleaning the lounge area and the wash rooms. 

November 2014 to September 2015⬛️MetroPCS Los Angeles, CASales associate and customer service agent    Answered customers' questions and addressed problems and complaints via phone.Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.Organized weekly sales reports for the sales department to track product success.

January 2013 to October 2014Royal Jordanian Airlines Amman, JoAirport Passenger Service Agent    
Examine passenger documentation to determine destinations and to assign boarding passes.Provide boarding or disembarking assistance to passengers needing special assistance.Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Prepare customer invoices and accept payment.Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

January 2012 to September 2014Creative Jordan company.  Amman, JoMarketing    
Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.Develop pricing strategies, balancing firm objectives and customer satisfaction.Compile lists describing product or service offerings.

January 2012 to September 2014Beaucity Jo.  Amman, JoHosting And Ushering    

Greeted guests attending entertainment events.Examined tickets or passes to verify authenticity, using criteria such as color and date issued.Guided guests to exits or provided other instructions or assistance in case of emergency.Maintained order and ensure adherence to safety rules.

January 2012 to September 2014Red bull energy drink company.  Amman, JoMarketing    

Education 2013 Al Etihad School Amman, JoHigh School Diploma I.T

  • ID#: 110639
  • Location: Hawthorne, CA , 90250

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