Customer Service with > 7 years of individual contributor experience in various settings, providing comprehensive reports with detailed analysis for executive review. Committed team player with proven ability to exceed goals and deadlines and to build collaborative working relationships with all employee levels. Bilingual (English and Spanish). Diverse professional development and able to learn quickly and efficiently.
Software: Microsoft Office and MAC including, Outlook, Excel, PowerPoint and Word
Shipping Tracking Systems: Go Global/Utrack
Oct. ’11 – Present EZ Worldwide Express Inglewood, CA
Shipping Data Entry/Customer Service
Manage 3 major accounts ensuring their shipping is processed accurately
Address any customer concerns and resolve their questions in a timely manner
Answer phones, fax, file, data entry, process shipping labels
Work closely with our corporate office in New York to follow up with all accounts and their needs
Assist with accounts receivable/ attendance cards
Dec. ʻ09 – Mar. ʻ13 Silvia’s Beauty Salon Los Angeles, CA
Managed all incoming and outgoing payments
Assist all clients upon arrival and during their stay with any product purchases
Manage inventory of all product; place orders when needed to replenish
Assist with make-overs
Answer phones, data entry, fax
Jun. ʻ11 – Sept. ʻ12 College Bound 4 Kids Westchester, CA
Assist children with homework
Apr. ’06 – Jun. ’11 Palms Middle School Los Angeles, CA
Teacher Assistant (ESL)
Translate during parent/teacher conferences
Assist teachers with classroom prep, student management, grading, and paperwork
Assist students with homework, projects, and reading/writing
A.A.-Basic Courses Santa Monica Community College, Santa Monica, CA
High School Diploma, St. Bernard High School, Playa del Rey, CA
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