Product Specialist

Company Name:
South Bay Ford
SBF_PS - Product Specialist
As a Product Specialist you will perform outstanding vehicle deliveries, ensuring that the customers begin their Ford ownership experience with full knowledge of their vehicle's operation. Special emphasis will be placed on educating customers and ensuring that they have a strong level of comfort with the operation of the high-tech features and functions of their new vehicle.
Ensure that each vehicle has met all pre-delivery requirements
Assess customer knowledge and priorities to personalize delivery
Program personalized settings prior to the customer delivery
Set expectations for length of delivery with each customer
Explain and demonstrate vehicle features and technologies
Follow up with customers within one to two weeks after delivery to answer any questions
Resolve customer inquiries for vehicle technology issues
Direct customers to additional information resources
Deliver a delightful Ford experience
Train sales and service staff on key technologies
Conduct "new owner" clinics
Answer product questions
Troubleshoot vehicle technology features
Attend product and training courses
Keep current on all new products, features and accessories
It takes a special combination of unique traits, skills and passion to be a Ford Product Concierge. This role requires technical acumen, mastery of key product features and setting of product preferences, but it goes beyond the tactical. The best Product Concierges demonstrate the ability to teach and delight Ford customers.
The following qualifications are highly desired:
Must be Customer oriented
Passionate about Ford product
Patient with excellent listening skills
Adapt well to changing situations
Ability to anticipate customer's needs
Previous vehicle delivery experience is a plus
Strong aptitude for technology
Prior sales experience plus
High level of commitment to customer service
Detail oriented and excels in a fast-paced, results driven environment
Ability to work a flexible schedule
Ability to multi-task
Self-motivated enthusiastic/career oriented presence in a team environment
Valid driver's license and good driving record
Professional appearance and work ethic
We are currently seeking
a Product Specialist
to join our Team!
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.
We are a premier Ford Dealership located in the South Bay with high volume new and used car sales.
We are:
9 time President's Award Winner
Privately owned-non public company.
On site restaurant for customers and employees.
We Offer:
Competitive Compensation
Medical, Dental and Vision
Superior Training
Organizational Stability
Vacation & Holiday Benefits

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